Service Plumber
Service Plumber
Role Summary
The General Plumber is a field technician responsible for delivering high-quality plumbing service while accurately managing jobs end-to-end in our CRM, Service Titan. This role requires strong technical plumbing skills, professional customer communication, and consistent use of Service Titan for job documentation, time tracking, photos, estimates, and recommendations.
Core Responsibilities
- Perform residential and/or commercial plumbing service, repairs, installations, and maintenance
- Diagnose issues and present clear repair or replacement options to customers
- Build, update, and close jobs in CRM, including:
- Job notes and work summaries
- Before/after photos and videos
- Material usage and part selection
- Time tracking and job status updates
- Create and review estimates and recommendations in ServiceTitan as required
- Capture required documentation to support job costing, invoicing, and warranties
- Follow company workflows for dispatch, scheduling, call booking, and job completion
- Maintain clean, safe, and professional job sites
- Communicate proactively with dispatch, supervisors, and customers
- Comply with all safety requirements, plumbing codes, and company standards
Required Qualifications
- 5+ years of plumbing experience (service, residential, commercial, or mixed)
- Strong troubleshooting and diagnostic skills
- Comfortable using mobile technology in the field
- Ability to follow digital workflows and documentation standards
- Valid driver’s license and acceptable driving record
- Ability to lift up to 75 lbs and work in confined spaces or varying conditions
Performance Expectations (ServiceTitan-Focused)
- Jobs are fully documented in ServiceTitan before closing
- Required photos and notes are uploaded on the same day
- Time entries and job statuses are accurate and timely
- Estimates and recommendations are clearly presented and properly logged
- Minimal admin follow-up required by office staff
Skills & Competencies
- High accountability and attention to detail
- Strong customer communication and professionalism
- Tech-savvy and process-oriented
- Time management and job prioritization
- Team player with independent problem-solving ability
Compensation & Benefits
- Competitive hourly pay based on experience
- Overtime opportunities (as applicable)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401K 3% Match
- Company vehicle, tools, and mobile device (as applicable)
- Ongoing training, ServiceTitan support, and advancement opportunities
Benefits:
- 401(k) 3% Match
- Company truck
- Dental insurance
- Flexible spending account
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tools provided
- Vision insurance
Pay: $80,000.00 - $120,000.00 per year
Job Title: Service Plumber
Location: Novato, CA
Reports To: Service Manager / Operations Manager
Employment Type: Full-Time
Work Location: In person
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